From your shelfto their door.
Couriers and tracking is the stage where orders leave your store: courier integrations such as TCS, Leopards, Trax, PostEx and M&P, shipping rules, a live tracking page, returns and exchanges, and WhatsApp updates for customers.
Common problems, and how we fix them.
The problem
Booking parcels by hand takes hours.
Our solution
Courier integration that creates bookings and labels from the order.
The problem
Customers keep asking where their order is.
Our solution
A live tracking page and WhatsApp updates at each step.
The problem
Returns and exchanges are chaotic.
Our solution
A clear returns and exchanges flow customers can follow.
What’s included.
- 01
Courier integration
TCS, Leopards, Trax, PostEx, M&P and others, subject to their APIs.
- 02
Shipping rules
Rates by city, weight and order value.
- 03
Live tracking page
A branded page where customers see delivery status.
- 04
WhatsApp notifications
Order confirmed, dispatched and delivered messages.
- 05
Returns and exchanges
Request, approve, collect and refund steps.
- 06
Reporting
Delivery and return rates by courier.
Four steps. No surprises.
- 01
Choose
Couriers that suit your coverage and parcels.
- 02
Integrate
Bookings, labels and rates.
- 03
Notify
Tracking page and WhatsApp updates.
- 04
Review
Compare couriers and tune rules.
Couriers & tracking
From your shelf to their door, visibly.
- Integrations with the couriers you choose, such as TCS, Leopards, Trax, PostEx and M&P
- Shipping rules and charges
- Live order tracking page
- Returns and exchanges flow
- WhatsApp order notifications
Couriers, shipping & tracking questions, answered.
Which couriers can you integrate?
We work with the couriers you choose, including TCS, Leopards, Trax, PostEx and M&P, depending on what each courier’s system supports.
Can customers track their orders?
Yes. We build a tracking page and send WhatsApp updates at key steps.
Can you set different shipping rates by city?
Yes. Rates and rules can vary by city, weight, order value or courier.
How do returns work?
We set up a flow for return and exchange requests, approvals and refunds, so your team follows the same steps each time.
